New York City-based PAUL R. DAUGHERTY is the Chief Technology and Innovation Officer of Accenture. He leads Accenture's AI initiatives, as well as its R&D facilities around the world. San Francisco-based H. JAMES (JIM) WILSON is Managing Director of Information Technology and Business Research at Accenture Research. He is the coauthor of What's the Big Idea ? Creating and Capitalizing on the Best Management Thinking (Harvard Business Review Press).