Comebacks at Work - Using Conversation to Master Confrontation

Kathleen Kelley Reardon, Ph. D, is a professor of management at the Marshall School of Business at the University of Southern California; a consultant and speaker at such major corporations as Pfizer, Siemens, Epson, IBM, News Corporation, and Toyota; and one of HuffingtonPost.com's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo. She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, The Today Show, and Bloomberg.
She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator. Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk. She lives in Rhode Island. Christopher T. Noblet is a freelance writer and editor with a background in speech writing and public affairs. He has an M. A. from the University of Connecticut and an international M.
B. A. from the University of Southern California. He writes for Audiophile Voice magazine and also lives in Rhode Island.